Just wanted to let you know about a good piece of customer service I received. One of the good things about eating a "special" diet, which includes allergies/intolerances/vegetarian/vegan etc is that many of the companies that produce these items are much smaller (Quorn excluded) and can often be local, family run or both.
I recently purchased a frozen ready meal (vegetable lasagne) from "Amy's Kitchen" from Holland and Barrett, whilst at work and realising as I'm trawling through Coventry city centre that I now only have about 7 minutes left for lunch and need something quick and easy. "Amy's Kitchen" is a USA brand, but they sell in the UK. They were originally a husband and wife team who wanted to make natural food for their daughter (called Amy, obviously) and now make a large range of vege, vegan and gluten free foods.
However when I cooked it, I felt sadly disappointed that it didn't resemble the picture on the front of the box. Not usually surprising for microwave meals, but these aren't your Tesco Smart Price 99p chicken curries. Saying this though, it was pretty delicious, and the fact the cheese used in it was vegan was even more surprising.
However, being a stickler for getting what you paid for, I posted a pic to their Facebook page. I was quickly contacted and offered a refund - and a few days later I received a coupon for a replacement meal, an apology letter, a pen and a brochure of all their products. Now that's what I call customer service!
I'll be keeping a look out for more of the Amy's Kitchen range.
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